Vertical SBX IP320 VoIP Made Simple Brochure

Vertical SBX IP320 Brochure and Feature List

Simple expansion from 3 lines 8 stations up to 12 analog lines 8 VoIP/SIP trunk lines, 32 digital & 16 IP stations! WOW!

Scalable up to 32 users per system and capable of networking up to 72 off-site systems together. The Vertical SBX IP 320 offers the latest advances in converged IP telephony technology!

In addition to its already comprehensive feature set, the latest release offers a number of high-value new capabilities. Among the latest enhancements:

• Improved Mailbox Management
  • The same digit key presses achieve the same result whether CO or local, digital or SLT
  • Zero out to operator, pound out to reach another mailbox
  • System prompts adjusted for clarity
  • Bypass greeting w/ digit 1
  • Callback and VM buttons get you into the mailbox even if there are no messages


• Expanded Call Management Functionality
  • Urgent message status—Callers can flag a message as urgent
  • Display the number and type (New-Urgent-Saved) of messages on the telephone LCD
  • Announce New-Urgent-Saved totals when logging in
  • Send internal voice mail—record a new message for another mailbox
  • Callback to sender— allows a call to be placed to the party leaving the message including external and intercom calls

• Basic ACD (automatic call distribution) and UCD functions allows calls to be put into a queue behind a station or department - WOW!

The Vertical SBX IP 320™ converged IP telephony system is the clear choice for today’s dynamic and growing single- and multi-location businesses. Developed in partnership with global electronics and telecommunications manufacturer LG-Nortel, the Vertical SBX IP 320 addresses your current and future communications needs by combining advanced telephony features, communications applications, unmatched ease-of-use, high reliability, and traditional as well as IP telephony at an extraordinary price point. No other communications system can offer the same value to a growing business.

The SBX IP 320 integrates seamlessly with your network, supporting users wherever they are. The SBX IP 320 supports digital and IP phones, soft phones, as well as WIFI phones for mobile users. Scalable to up to 64 users per system and capable of networking up to 72 systems together, the Vertical SBX IP 320 offers the latest advances in converged IP telephony technology. Small businesses can easily benefit from the many advantages of its rich feature set, telephony applications, significant flexibility and cost-savings associated with Voice over Internet Protocol (VoIP). The SBX IP 320 supports both traditional and IP endpoints and trunking in a single system, so you can deploy VoIP immediately, or migrate at your own pace. Either way, the SBX IP 320 offers unmatched flexibility and value to meet the needs of your business. The SBX IP 320 gives dynamic small businesses all the sophisticated communications features of a big-company PBX in a flexible, easy-to-use and cost-effective package.

The SBX IP 320 integrates seamlessly with your network, supporting users wherever they are. The SBX IP 320 supports digital and IP phones, soft phones, as well as WiFi phones for mobile users

Vertical SBX IP320 4008-00 8 Button Digital Telephone

8 Button Digital Telephone. 2 line x 24 character LCD, 8 flexible buttons with red/green LEDs, 5 fixed buttons, 2.5mm headset jack

Vertical SBX IP320 4024-00 24 Button Digital Telephone

24 Button Digital Telephone, 3 line x 24 character LCD, 24 flexible buttons with red/green LEDs, 7 fixed buttons, 3 softkeys, 2.5mm headset jack

Vertical SBX IP320 4010-00 48 Button Receptionist Console for Digital Phones

48 Button Digital DSSDSSDSS Console, 48 flexible buttons with red/green LEDs, operates with either 4008-00 or 4024-00

Vertical SBX IP320 3807-70 IP WiFi Cordless Telephone

Nomad IPIP 802.11b Telephone with color 2-line LCD display, 2.4Ghz, WEP (64 and 128 bit); 3.5 hours of battery talk time, 35 hours of battery standby time, approximate range – 50M indoors

Vertical SBX IP320 3808-71 IP Telephone

8 Button IP Telephone, 8 flexible buttons with red/green LEDs, 2 line x 24 character backlit display (blue), 2.5mm headset jack, 2-10/100 ports, PoE 802.3af-compliant or option to power via AC adapter (3781-01), full duplex speakerphone, 5 fixed buttons

Vertical SBX IP320 3824-71 Telephone

24 Button IP Telephone, 24 flexible buttons with red/green LEDs, 3 line x 24 character backlit display (blue), 2.5mm headset jack, 2 10/100 ports, PoE 802.3af compliant or option to power via AC adapter (3781-01), full duplex speakerphone, 7 fixed buttons

Vertical SBX IP 320 3825-71 24 Button Large LCD Display IP Telephone With Soft Keys And Navigation Pad

24 Button IP Telephone with LARGE Screen, 24 flexible buttons with red/green LEDs, backlit display (blue), 2.5mm headset jack, 2 10/100 ports, PoE 802.3af compliant or option to power via AC adapter (3781-01), full duplex speakerphone.

Vertical SBX IP320 3810-71 48 Button Receptionist Console For IP Phones

48 Button Digital IP Console, 48 flexible buttons with red/green LEDs. Operates with either 3825-71 or 3824-71. Supports PoE, second LAN port (un-powered). Powers via AC adapter. NOT compatible with 4000 series digital phones

Vertical SBX IP320 4000-80 4 Port 8 Hour Voicemail With Full Auto Attendant

4 port 8 hour Voice Mail/Auto Attendant board. Installs in 4000-00 BKSU

Vertical SBX IP320 4032-00 CHB 308 3 Line 8 Extension Expansion Card

3 line and 8 hybrid station port expansion card. 1 each can be installed in the 4000-00 BKSU and 4002-00 EKSU. Supports 4008-00, 4024-00, 3560-08 or standard 2500 type telephone instruments. Hybrid ports can be wired either as digital or analog extension

Vertical SBX IP320 3007-80 System Administration Software

For System programming through your PC. Included FREE with every 4001 pre-packaged kit!

Vertical SBX IP 320 4018-00 ez Phone

ez Phone is a client based Computer Telephony Integration (CTI) software application that provides value-added features to integrate the computer and telephone. Features such as phone directory, SMS messaging and Outlook contact database integration are provided with this application. ezPhone is used in conjunction with a digital or IP telephone. In a busy office, your receptionist would not be able to live without this! Please include control unit serial number when ordering.

Vertical SBX IP320 3818-00 PC Softphone

Its a virtual phone on your PC with access to all phone system functions. Enable employees to use their laptops as handsets. You can now make and receive calls even when away from the office. Only requires a high speed internet connection and a PC. Please include control unit serial number when ordering.

NOTE: 2 FREE softphones are included with some pre-packaged kits!

Vertical SBX IP320 4017-10 Networking Software

Activation Code for site to site networking. 4037-00 VoIP board required. Includes BLF Manager Software. Please include control unit serial number when ordering.

Vertical SBX IP320 3560-08 Door Phone

Door Box with call button for warehouse/door/residential applications.

Connects to a spare station port

Vertical SBX IP 320 3866-71 Wall Mount Kit

Wall Mount Kit for 24 Button Digital Telephone or 24 Button IP Telephone

Vertical SBX IP 320 3868-71 Wall Mount Kit

Wall Mount Kit for 8 Button Digital Telephone or 8 Button IP Telephone

Stay Competitive with Enterprise-Class Communications

The SBX IP 320 delivers the features and flexibility your organization needs to succeed in today’s highly competitive marketplace. You’ll be able to use the same powerful communications applications usually reserved for large enterprises in a system designed with your small-business budget in mind.

Impress Your Customers with Outstanding Service

Build trust and loyalty by responding quickly to customers, vendors and all other callers. Integrated Voice Mail/Auto Attendant Professionally greet every caller any time, every time — a hallmark of good customer service. Provide one greeting during business hours and another for off-hours.

Uniform Call Distribution (UCD)

Take your customer satisfaction to the next level by deploying robust call center functionality to automatically route calls to the next available representative. When sales or customer service teams can respond to queries automatically, callers spend less time on hold and more time conducting business.

15-Party Conferencing

Create up to 15-party teleconferences among employees and outside parties to address business issues and meet customer needs. Passwords ensure secure participation.

Multiple Tenant Groups

Create up to five tenant groups to partition employees by departments or line of business. Each tenant group operates as its own virtual company, complete with dedicated auto attendants and customized call routing.

VoIP (SIP) Trunking

Reduce communications expenses and provide greater dialing flexibility through use of VoIP-based trunking via Session Initiation Protocol (SIP) services on your SBX IP 320.

Work Smarter & Faster

Level the playing field by using the advanced features to enhance the productivity and efficiencies of your organization.

One-touch Call Recording

Capture important messages by recording calls with the touch of a button. Get orders right the first time, support compliance initiatives, and enhance employee training efforts.

Mobility with the Nomad IP™

To the busy office worker, this is an ideal solution that allows you to roam around the building on your wireless network freely and still receive calls to your extension, thus reducing the number of missed calls and ultimately improving customer service and satisfaction. The Nomad IP handset can also be used from 802.11b wireless hotspots such as coffee shops and restaurants to access your standard telephone business features without being in the office.

Nomad IP Soft Phone

for the Mobile Worker Employees can use their laptops as handsets, ensuring they can make and receive calls even when away from the office. Whether on the road, at home, or at a customer’s site, they always remain available.

Hot Desk

If your business has multiple shifts, you can economize on phones and lines by allowing workers to log into different phones and still get their personal station attributes. This is a cost-saving boon for small companies unavailable in competing solutions.

ezPhone™ Desktop Call Manager

The Windows-based ezPhone desktop call manager operates seamlessly with Vertical IP and digital telephones. ezPhone allows users to power dial, manage conferencing via drag-and-drop, send SMS messages and handle a number of common telephone tasks quickly and easily. Traditional desktop phone features are also supported.

Call Forwarding

When employees are out of the office, they can still stay in touch by forwarding calls to any destination, including voicemail, or to a cell or home phone. Sales executives never miss an opportunity and teleworkers receive calls as if they are in the office.

Detailed Reporting

The SBX IP 320 can help you manage telephony costs and employee productivity through a standard Station Message Detail Recording (SMDR) interface. This allows for integration with leading call accounting and reporting packages, including Vertical Vodavi® Discovery CA.™

Keep the Focus On Your Business, Not your Phone System

Ease of operation is vital for small businesses. Phone systems need to be easy to use without requiring costly service technicians for every system or user change. Although many phone systems promise simplicity, the SBX IP 320 actually delivers it. Proven in countless installations, it offers preconfigured settings for rapid set-up. Graphical, intuitive management software lets you add users or change phone attributes without a steep learning curve. You can even administer the system from remote locations. Employees can also effortlessly configure and use services like voice mail and speed dialing through intuitive soft key operation, ensuring they take advantage of these and many other features that expedite communications and drive business success. The SBX IP 320 adapts to your business — your business does not have to adapt to the phone system. The bottom line is this: you control your phone system, not the other way around.

Grows With Your Business

The SBX IP 320 easily expands along with your organization, making it an invaluable, long-term investment in your business communications infrastructure. It easily scales up to 32 users on a single system for pay-as-you-grow scalability. Businesses can also extend communications by networking multiple SBX IP 320 systems through IP networking on a standard data network. Networked systems offer the same advanced features and applications as well as networked call transfer/conferencing, centralized auto attendants and centralized voice messaging. Networking multiple SBX IP 320 systems can cost-effectively enhance your existing data network by improving operations, intra-company communications and processes while controlling communications and system management costs. Finally, the converged architecture of the SBX IP 320 lets your business migrate to IP telephony at your own pace. Deploy remote IP extensions, even while using traditional phone services, and gain the cost-savings of SIP trunks over conventional phone lines. The power and efficiencies of today’s IP telephony advances make any business more competitive.

The New Standard for Value & Economy

Offering unsurpassed practicality, reliability and versatility, the SBX IP 320 is the benchmark for small business telephony. With advanced features, handset options and applications, the SBX IP 320 proves that small hardly means limited.• Easy to own
• Easy to use
• Easy to grow
• Easy migration to IP The SBX IP 320 from Vertical Communications is the proven, practical and powerful solution for companies that want to compete, grow and profit more effectively.

Is an IP system right for me?

Even if you don't need an IP telephone system yet, Telephones.com still recommends going with an IP system. Most IP systems actually come out of the box as a conventional digital telephone system. You would install, program, and use it just like any other telephone system. Once you are ready to add go IP, you simply add the optional IP module and IP telephones. This keeps your initial costs down, and similar to a conventional telephone system.

Are you still using *TDM? Time-Division Multiplexing (TDM) is used in traditional digital phone systems. TDM could very well be reaching its expiry date, and the timeline for support for TDM is shrinking. It's inevitable. TDM is being quickly displaced with VoIP and IP Telephony.

Some IP Systems require the licensing of optional equipment and software. Larger, more advanced IP Systems like the Samsung OfficeServ, and the Vertical SBX IP have optional advanced features and functions that may require the purchase of separate licenses and/or equipment in order to activate that particular product or feature. An example of this would be adding an off-site IP telephone in a different city or state connected to the main system that might require a site license. License costs and optional features vary from IP system to IP system, so please research them thoroughly. Smaller and medium size systems normally DO NOT require licensing fees.

IP Phone Systems have features and optional equipment that are EXTREMLY advanced and unlike most features found on conventional analog, digital, or hybrid systems. IP Phone Systems are NOT harder to install than regular conventional systems, but they may require additional expertise when it comes to programming and configuring them. Besides the basic telephony knowledge required for phone systems, a complete understanding of LAN’s, WAN’s and Data Networking is also required for programming and configuring most IP Systems for off-site operations. The provided system manuals will fully explain this in technical terms, but depending on your knowledge on IP addressing, you may also require help from your local Network Administrator since the provided manuals will assume you already have a basic knowledge of computer networking fundamentals. An IP phone system will become PART of your computer network system (LAN), so if you understand your LAN's operations, you should have no trouble integrating the phone system to it. The rule of thumb here is that if you can configure a computer network system using IP addresses, MAC addresses, routers and switches, etc, then you should be able to set up an IP phone system as well. Most IP Systems tend to cost more than a conventional analog or digital phone system due to the more advanced features they contain. If you DO NOT have multiple offices that require integration or require off site locations for telecommuters, then most likely a regular analog or digital phone system will meet all your business needs and requirements.

Are there disadvantages to an IP phone system?

• On the average, and IP phone system will cost you more. If you don't have multiple business locations that need to be networked together, a conventional analog, digital or hybrid phone system may be a better choice for you.
• Most IP Phone System require CAT5/6 wiring. Its the same wiring used for your Computer network system. This may be advantages when adding a phone where a PC is already located because you can use the same wiring for both the IP phone and PC. If you don't have a networked PC at that location, then you will need to run Cat5/6 wiring to that location for the IP phone.
• There is a myth that an IP system is not reliable. The fact is, an IP system is just as reliable, if not more reliable, than a conventional digital phone system. The MOST commonly reported problem with an IP system has to do with Quality-of-Service (QoS). The fact is, if you do not have the proper amount of bandwidth at all locations, then you will experience poor voice quality. The rule of thumb is simple. Maintain proper bandwidth for the amount of equipment is use and you will be extremely happy with the features and functions of an IP system. Period.

Need more help? ask us or download the free dummies manuals below provided by Avaya (also apply to all other IP phone systems):

Download SIP for Dummies by Peter Gregory

Telephones.com suggests small businesses or organizations should consider transitioning to IP telephony when:

• They are using IP Centrex lines that will support phone and Internet service on the same network. Moving to IP telephony will immediately reduce costs because these lines are so expensive.
• The organization is moving to a new building. Since the wiring does not yet exist, it’s simple to create a consolidated data and voice network.
• They are coming to the end of a PBX lease agreement or the current phone system is outdated, obsolete or unsupported by a vendor or service provider.
• The company has offices in different area codes and employees dial a lot of long-distance numbers. The reduction in toll charges will be immediate and significant.

You will also want to consider IP telephony for your organization if:

• Your locations shift in size often
• Locations are added regularly
• You have a relatively small technology staff
• You use a great deal of outsourced telephony services that are beginning to add up
• Many of your employees frequently work remotely

Once you’ve evaluated your organization carefully, analyzing the costs of your current telephony solution along with your employee productivity and customer service needs, and decided that indeed, IP telephony is the way to go, the next chapter will help you with the vendor evaluation and selection process.

Customers that want to extend IP telephony across the WAN have three basic adjustments to make to their network:

• A high speed broadband connection with enough bandwidth to support all your computers with simultaneous internet connections, multiple SIP trunks, network cameras, etc, etc.

• A Quality-of-Service (QoS) mechanism so that all the routers in a connection give voice traffic top priority. Your more advanced routers will provide QoS.

• Sufficient local and wide-area bandwidth to accommodate the needs of a real-time application like voice. On the average, to use 1 line of SIP service, you must have a minimum of 128k on both inbound and outbound paths of your broadband circuit, and a maximum latency of 150 milliseconds.

• A Service Level Agreement (SLA) with a fiber or long-haul service provider containing specific thresholds for packetized conducive for voice handling.

*Time-Division Multiplexing (TDM) is a type of digital or (rarely) analog multiplexing in which two or more signals or bit streams are transferred apparently simultaneously as sub-channels in one communication channel, but are physically taking turns on the channel. The time domain is divided into several recurrent timeslots of fixed length, one for each sub-channel. A sample byte or data block of sub-channel 1 is transmitted during timeslot 1, sub-channel 2 during timeslot 2, etc. One TDM frame consists of one timeslot per sub-channel. After the last sub-channel the cycle starts all over again with a new frame, starting with the second sample, byte or data block from sub-channel. What does this mean? It means that a shift in the market has occurred. TDM is being quickly displaced with VoIP and IP Telephony. IP systems are now an essential component of the business technology infrastructure. We use to think that this technology was off in the future, and we didn't need to worry about it yet. Actually, it here now, and you will get left behind if you don't adapt now.!